Vistek Store Updates

From open stores to curbside pickup, our staff is here to safely serve you!

Stores are Open!
All stores are open Mon-Fri 9 am - 5:30 pm and Saturdays from 11 am-4 pm.
Curbside pick up
Mon - Friday from 10 am - 4 pm. Saturday from 11 am - 4 pm.  
Live chat with us
 Monday to Saturday from 9 am to 7 pm EDT, and Sunday from 10 am to 5 pm EDT.
  Rentals are Open
All rentals locations are open Mon-Fri 9 am - 5:30 pm and Saturdays from 11 am - 4 pm 

Important - Covid19 Effects on Retail Shopping

Dear Valued Customer,

 

We wanted to make sure that you are aware of some of the challenges retailers are facing during these unprecedented times. The two main factors that will affect shoppers is that we are experiencing increased demand coupled with potential shipping and supply chain delays. Rest assured, we have plenty of stock on advance order and Vistek customers remain a top priority, so please take a look at our recommendations for making your shopping experience as streamlined and as satisfying as it can be. ?

 

Here’s Some Tips for Smart Shopping:

  • Shop Early – this is the best way to ensure your order can be delivered as quickly as possible.
  • Choose In-Stock Items whenever possible – we have a huge selection of products so explore all of your options before making a decision.
  • Need Help?  Chat with us online, by phone, or in-store (where available) – our experts can help you find the right products for your needs.
  • Bypass potential shipping delays - choose Curbside or In-store Pick-Up whenever possible.
  • Be prepared to wait for items that are “On Order”, “Not In-stock” and “Special Order” – manufacturers are working as quickly as they can to deliver high demand items.
  • Planning to shop in-store?  Before heading out, check our website for our most recent updates on Vistek locations that are open for in-store shopping.  Remember, masks are mandatory - for your safety and ours, so please wear one. Also, with reduced in-store capacity restrictions, you should anticipate short line-ups and dress for the weather – Canada is cold!
  • Be patient – you will receive regular email or SMS updates on the status of your order.  As soon as your items are ready, you will receive a shipping confirmation or instructions regarding pickup.

 

We are all in this together and we’ll continue to do all that we can to get you the items you need as quickly as we can.  And, you can always find our latest Covid-19 updates at the top of every page on Vistek.ca. 

 

Thank you for your support.


Here’s what to expect in our stores:

For your safety, please be advised that we will be limiting the number of people in the store so wait times may vary. 
For your convenience, we are also taking appointments for more complex orders that require the assistance of one of our photo or video experts.  Please call your local store during business hours to make an appointment.
 
  • Staff have been trained thoroughly on our “work safe” policies
  • Hand sanitization stations have been placed at all entrances and other key areas of our stores
  • Staff are required to wear personal protective equipment 
  • Staggered work stations ensure 2-meter distancing rules are respected
  • Sales and reception counters are equipped with plexiglass barriers
  • Cleaning and sanitization of all surfaces will occur after every customer interaction
  • We will be limiting the number of in-store customers to allow for social distancing
  • Wear a protective mask and sanitize your hands as you enter Vistek. 
Protective Mask Required: Customers are encouraged to come prepared with their own personal protective mask but for those who need them, Vistek will be offering masks at a nominal fee. 
 

Vistek Covid-19 Mask Policy

This policy abides by all of the Provincial Mask bylaws in Ontario and Alberta. 
 
Every person entering a Vistek location, either our retails stores or offices, must wear a Mask.
Important: If you have a medical exemption and are unable to wear a mask, we will meet with you or provide
service to you outside of our facility, through our website or through our Curbside Pick Up area in our public parking lot.
 
This corporate policy is in place to provide the best possible protection for our employees and customers.

Curbside pick-up is available for all of our locations!

Pick-up hours are from 10 am – 4:00 pm Monday to Friday.

Please Note: Curbside Pick-Up is only available for In-Stock Items that are available at the retail location you select.

Pick up instructions:

  1. You will receive an email to let you know your order is ready for pick-up.

  2. When you arrive at the store, please park (or stand) in one of the designated Curbside Pick-up Stalls.
     The spaces will be marked by numbered signs in the store parking lot.

  3.  Call the store's phone number posted on the Curbside Pick-up signs, open your trunk, and return to your vehicle.

  4. Please be prepared to show your government-issued ID and order confirmation number through the closed window of your vehicle.

  5. We will place your order in your trunk along with a copy of the invoice.

  6. We will step back from the vehicle by 6 feet so that you can confirm that all of your invoiced items are present.

  7. If there is a problem please let us know, and if everything is great, give us the thumbs up! Please be patient and we will bring your order out as quickly as possible

  8. For customers without vehicles:  Please stand in one of our Curbside Pick-Up Stalls and call the phone number on the sign.  Our sales associates will direct you on our physical distancing safety protocol when they bring out your order, please follow their instructions carefully.
     

Here are some of the measures we’re taking to make our Curbside Pick-Up Safe:

  • Staff will be thoroughly trained on our “work safe” policies and sanitizing procedures for handling Curbside orders

  • Our Staff will be wearing personal protective equipment for their safety and yours

  • Customers will be encouraged to wear masks and gloves as well

  • Parking spaces will be used as pick-up stalls to avoid any customer line-ups

  • Pick-up stalls will be staggered to ensure a minimum of 2-meter distancing rules are respected

  • Customers will be required to open their trunk and then remain in their vehicles until we’ve safely placed their orders for final inspection

  • Customers without vehicles will receive special guidance from our staff to respect all social distancing rules during the pick-up process  

Courier / 3rd Party Pickup for Curbside Process

  1. Customer must verify by email from the address on the original order that they are requesting and approving a courier pickup
  2. Courier or car service must be willing to follow curbside pickup process instructions (which the consultant will provide to the client for the courier)
  3. Courier must have customer name and order number available for verification at pickup
  4. Curbside team will record license plate and car make and model on shipping log
  5. For the web team Faye Fox will approve and communicate
  6. For the retail team, the sales consultant is responsible for communicating these instructions to the client
  7. All couriers must come to the designated curbside parking stall for each location and follow the instructions on our curbside signage.Picking up from the Warehouse is not permitted

Here are ways to keep in touch

 
  • Live Chat with our team 7 days a week. We are here for you Monday to Saturday from 9 am to 7 pm EST, and Sunday from 10 am to 5 pm EST. After-hours you can leave your info with our ChatBot.
  • Online Order inquiries can be made  7 days a week from 9 am to 5 pm at websales@vistek.ca
  • To reach our Photo and Video Sales Team, you can call or email salesinquiries@vistek.ca
  • Commercial Solutions / B2B group is available Monday to Friday 9 am to 5 pm EST by phone or email at commercial@vistek.ca
  • Based on our daily volume of orders, our processing time is 1-3 business days.
  • Canada Post and all other couriers are slower than usual and will not guarantee delivery times.

   

For any inquiries regarding the above call these numbers and we will take care of you

Call Toronto

Call Mississauga

Call Ottawa

Call Calgary

Call Edmonton

416-365-1777 905-593-1777 613-567-4700 403-244-0333 780-484-0333

Thank you to all of our customers who have been supporting us through this challenging time. 

Wishing you good health,
Your friends at Vistek